PRIVACY POLICY
SleekLine Kitchens Privacy Policy
Last updated: 6 November 2025
1. Introduction
This Privacy Policy explains how SleekLine Kitchens (“we”, “us”, or “our”) collects, uses,
discloses, and protects your personal information when you visit or use our website
https://sleeklinekitchens.co.za
(the “Site”), communicate with us, or purchase our
products and services (collectively, the “Services”).
We are committed to protecting your privacy and ensuring that your personal
information is collected and processed in compliance with the Protection of Personal
Information Act, 2013 (POPIA) and other applicable South African data protection laws.
By using our Site or providing us with your personal information, you agree to the terms
of this Privacy Policy. If you do not agree, please do not use our Site or Services.
2. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or
regulatory changes. The updated version will be posted on this page with a new “Last
updated” date. We encourage you to review this page periodically.
3. Information We Collect
We collect and process personal information that is necessary for us to provide our
Services, communicate with you, and comply with our legal obligations.
3.1 Information You Provide Directly
When you use our Site or contact us, we may collect the following information:
Basic contact details: name, phone number, email address, and physical address.
Order and delivery information: billing and shipping details, order history, and
payment confirmation.
Account information: if you create an account, we may store your username and
encrypted password.
Customer support information: information you provide when contacting us for
assistance or submitting an enquiry.
Project or design details: any information you voluntarily share with us for kitchen
design or quotation purposes.
You can choose not to provide certain information, but this may limit our ability to offer
some features or complete your order.
3.2 Information Collected Automatically
When you visit our Site, certain data may be collected automatically through cookies and
similar technologies provided by Wix and third-party analytics tools. This may include:
IP address, device type, browser type and version.
Pages visited, time spent on pages, and navigation paths.
General location data (based on IP address).
This data helps us improve our Site performance, understand visitor behaviour, and
enhance your user experience.
3.3 Information from Third Parties
We may receive information from trusted third parties who support our business, such as:
Wix.com Ltd., our website host and platform provider.
Payment processors that securely handle payments.
Analytics and advertising partners that help us understand and improve user
engagement.
All third-party service providers are bound by confidentiality and data protection
obligations consistent with POPIA.
4. How We Use Your Personal Information
We use your personal information to:
Provide and improve our Services – including processing orders, payments, and
deliveries.
Communicate with you – about your orders, enquiries, quotations, or account.
Send marketing and promotional messages – if you have opted in to receive them
(you can unsubscribe at any time).
Maintain security and prevent fraud – by monitoring for suspicious or unauthorised
activity.
Comply with legal obligations – such as tax, accounting, or recordkeeping
requirements.
We only process personal information for purposes that are lawful, relevant, and
compatible with the reason it was originally collected.
5. Cookies and Tracking Technologies
Our Site is hosted on Wix.com, which uses cookies to operate and improve website
functionality, analytics, and security.
Cookies are small files that are placed on your device to collect standard internet log
information and visitor behaviour data. You can manage or delete cookies through your
browser settings. Please note that disabling cookies may affect how some parts of the
Site function.For more information, please visit Wix’s Cookie Policy.
.
6. How We Share Your Information
We may share your personal information only where necessary and lawful, including:
With service providers who perform services on our behalf (e.g., payment
processing, web hosting, data storage, delivery).
With business partners involved in fulfilling your order or service request.
When required by law or legal process.
In connection with a business transaction such as a merger or restructuring.
We do not sell or rent your personal information to any third party.
7. Your Rights Under POPIA
Under the Protection of Personal Information Act (POPIA), you have the following rights:
Access – You may request a copy of the personal information we hold about you.
Correction – You may request that we correct or update inaccurate or incomplete
information.
Deletion – You may request that we delete your personal information where lawful
and appropriate.
Objection – You may object to our processing of your personal information for
certain purposes (such as direct marketing).
Withdrawal of consent – You may withdraw your consent for processing activities
based on consent at any time.
To exercise these rights, please contact us using the details below.
8. Security and Retention
We take reasonable technical and organisational measures to protect personal
information against loss, misuse, unauthorised access, alteration, or destruction.
While we strive to use industry-standard practices, please note that no online platform
can guarantee absolute security.
We retain personal information only for as long as necessary to fulfil the purposes for
which it was collected, or as required by law.
9. Children’s Privacy
Our Site and Services are not intended for children under the age of 18. We do not
knowingly collect personal information from minors. If you believe a child has provided
us with personal information, please contact us so we can remove it.
10. Third-Party Links
Our Site may contain links to external websites operated by third parties. We are not
responsible for the privacy practices or content of those sites. Please review their privacy
policies before sharing your personal information.
11. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or your
personal information, please contact us at:
SleekLine Kitchens
Email: sleeklinekitchens@gmail.com
Phone: 082 465 75 82
Address: Grandiflora St Protea Valley, Cape Town, 7530